Hisense TVs are known for their affordability, high-quality displays, and smart features, including built-in Google Assistant. However, some users have reported an issue where Google Assistant keeps popping up unexpectedly, causing interruptions while watching TV or navigating through menus. This issue can be frustrating, but fortunately, there are several ways to troubleshoot and resolve it.
In this detailed guide, we will walk you through various solutions to fix the persistent Google Assistant pop-up on your Hisense TV.
Fix 1. Restart Your Hisense TV
The first and simplest troubleshooting step is to restart your TV. Sometimes, minor software glitches cause Google Assistant to trigger unexpectedly.
Steps to Restart Your TV:
- Unplug your TV from the power outlet.
- Wait for 30 seconds to 1 minute.
- Plug the TV back in and turn it on.
This method helps clear temporary software glitches that might be causing Google Assistant to activate on its own.
Fix 2. Check the Remote Control for a Stuck or Faulty Button
One common reason for Google Assistant continuously popping up is a malfunctioning remote control. If the Google Assistant button is stuck or faulty, it may be sending repeated signals to the TV, triggering the Assistant.
Steps to Check the Remote:
- Remove the batteries from the remote control.
- Press and hold the Power button on the remote for 30 seconds.
- Reinsert fresh batteries and check if the issue persists.
Alternative Test:
- If the Google Assistant pop-up stops appearing when the remote is out of battery, the issue is likely with the remote itself. Consider using a different Hisense remote or a universal remote.
- You can also control your TV using the Hisense RemoteNOW App or Google Home App on your smartphone as an alternative.
Fix 3. Disable Google Assistant on Your Hisense TV
If the problem continues, try disabling Google Assistant directly from the settings menu.
Steps to Disable Google Assistant:
- Press the Home button on your remote.
- Navigate to Settings.
- Go to Apps & Notifications.
- Select Google Assistant.
- Choose the option to disable it.
If you don’t find the disable option, proceed to clear cache and data:
- Settings > Apps > Google Assistant > Storage > Clear Cache & Data
This will remove stored temporary files that might be causing the issue.
Fix 4. Turn Off Voice Commands or Microphone Access
Some Hisense TV models have a built-in microphone that listens for voice commands. If Google Assistant is being triggered frequently, turning off voice commands can help.
Steps to Disable Voice Commands:
- Press the Home button on your remote.
- Select Settings.
- Navigate to Google > Google Assistant.
- Turn off the “Hey Google” or other voice command features.
If your TV has a physical microphone switch, toggle it off.
Fix 5. Update the TV Software
Outdated software can cause unexpected glitches, including frequent Google Assistant pop-ups. Ensure your TV is running the latest firmware.
Steps to Update Software:
- Press Home on the remote.
- Go to Settings.
- Select Device Preferences > About.
- Click on System Update.
- If an update is available, follow the on-screen instructions to install it.
Updating the firmware helps fix known bugs and improves the overall stability of your Hisense TV.
Fix 6. Check HDMI-CEC and External Devices
Some external devices, such as gaming consoles, streaming devices, or soundbars, might send signals to the TV that accidentally trigger Google Assistant.
Steps to Check HDMI-CEC:
- Go to Settings > Device Preferences > HDMI-CEC.
- Disable CEC (Consumer Electronics Control) if enabled.
Unplug any external devices one by one to see if the problem disappears. If disconnecting a device resolves the issue, that device might be sending unintended signals to the TV.
Fix 7. Perform a Factory Reset (Last Resort)
If none of the above solutions work, performing a factory reset may be necessary. This will erase all settings, apps, and preferences, returning your TV to its original state.
Steps to Perform a Factory Reset:
- Press Home on the remote.
- Navigate to Settings.
- Select Device Preferences > Reset.
- Choose Factory Data Reset.
- Confirm the action and wait for the process to complete.
After resetting, set up your TV again and check if the issue is resolved.
Fix 8. Contact Hisense Customer Support
If the Google Assistant pop-up issue persists despite following all these troubleshooting steps, the problem may be hardware-related or require professional assistance.
How to Contact Hisense Support:
- Visit Hisense’s official website.
- Look for the support/contact page.
- Call their customer support number.
- Provide details about the issue and your TV model.
Conclusion
A persistent Google Assistant pop-up on your Hisense TV can be frustrating, but it is usually fixable by following these troubleshooting steps:
- Restart the TV to clear temporary glitches.
- Check the remote for stuck or faulty buttons.
- Disable Google Assistant from settings.
- Turn off voice commands and microphone access.
- Update the TV software to fix software-related bugs.
- Check HDMI-CEC and external devices that might trigger Google Assistant.
- Perform a factory reset as a last resort.
- Contact Hisense support if the problem persists.
By following these steps, you can effectively resolve the issue and enjoy a seamless viewing experience on your Hisense TV. Let us know which method worked for you in the comments below!